Shipping

  • All orders excluding pre ordered items, will be dispatched within 24 hours of order placed.
  • Pre ordered items will be dispatched by the estimated dispatch date stated within the product's information.
  • All orders over $500+ will receive free Express Global Shipping
  • All orders under $500 will be sent express, $15 within Australia via Auspost & $30 for rest of the world via DHL
  • Same day pick up is available Monday - Friday from our Sydney Warehouse 

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please check your 'junk' folder prior to emailing us at ecom@elliatt.com.

Once your order has been placed, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at ecom@elliatt.com immediately. If your order has already been shipped, ELLIATT accepts no responsibility for incorrect details entered.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm.

Please note, we ship from two warehouse locations & your shipping will be charged accordingly by location. 

If you have any queries or concerns, please reach out to our customer service team on ecom@elliatt.com

TAX AND DUTIES 

Prior to 16.4.24 the receiver will be liable for any taxes or duties at time of import into the country.

As of 16.4.24, any duties or taxes will be charged at time of purchase to ensure a speedy delivery to you & reduce any hold ups or unexpected charges.

Any shipments rejected by the receiver will incur return shipping charges which will be deducted from the credit or return amount. 

If your order has already been processed & shipped Elliatt accepts no responsibility for incorrect details entered by receiver.

For all online customer service and order enquiries, please email us at ecom@elliatt.com.